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How we work

We don't start with services. We start with finding where you're losing money.

Every engagement starts the same way: we find the leak before we propose the fix.

Book a discovery call

For brands doing RM100K – RM10M+ monthly revenue

The diagnosis

Your funnel numbers vs. benchmarks. The single biggest leak, in ringgit. A prioritised fix plan.

Before we talk about ads, creative, or your website, we map your full funnel — from impression to paying customer — against real benchmarks. Then we show you exactly where the money is going, and what to fix first.

Bottleneck Map™
Anonymised client · Multi-outlet retail · 6 outlets · Prepared from 90 days of funnel data
SAMPLE
01Your funnel vs. benchmark
Funnel stepYouBenchmarkGap
Impression → Click3.1%2.4% +0.7pt
Click → Lead9.1%8.5% +0.6pt
Lead → Reply54.8%72.0% −17.2pt
Reply → Qualified38.8%61.0% −22.2pt
Qualified → Appointment55.3%58.0% −2.7pt
Appointment → Show-up47.8%74.0% −26.2pt
Show-up → Customer60.2%55.0% +5.2pt

Vertical marker = category benchmark. Bar = your performance relative to it.

02Single biggest leak
RM 61,400
lost per month at Reply → Qualified

Leads reply, then wait 14 hours for an answer

1,168 replies a month never reach a qualified conversation. Outlet teams handle enquiries between walk-in customers, so response time collapses after 2pm. This is a process gap, not a media gap — no amount of additional spend fixes it.

03Prioritised fix plan
PriorityFixFrameworkEst. recoveryStarts
01 Response-time SLA and routing across all six outlets Lifecycle RM 61,400/mo Week 1
02 Booked-call confirmation and reminder sequence Lifecycle RM 38,900/mo Week 2
03 Creative refresh on the two lowest-CTR outlets Creative RM 9,200/mo Week 5
Bottleneck Map™
Anonymised · Multi-outlet retail · 6 outlets
SAMPLE
Single biggest leak
RM 61,400
lost per month at Reply → Qualified

Leads reply, then wait 14 hours for an answer

A process gap, not a media gap. More ad spend won’t fix it.

Fix plan, in order
01Response-time SLA across all six outletsRM 61,400/mo
02Booked-call confirmation and remindersRM 38,900/mo
03Creative refresh on two lowest-CTR outletsRM 9,200/mo
Lead → Reply−17.2pt
Reply → Qualified−22.2pt
Appointment → Show-up−26.2pt

4 other steps on track

Sample data. Yours is built from your actual funnel.

This is a sample. Every Bottleneck Map is built from your actual funnel data on a discovery call.

How we make decisions

We don't guess — every client runs on the same four dashboards we use to make CMO-level decisions. You see everything we see.

Bottleneck Map

Your funnel vs benchmarks — showing exactly where you're losing money, in RM.

Funnel vs benchmark
Clicks38,400
Leads3,482
Qualified742
Booked410
Customers118

Full-Funnel Dashboard

Spend to revenue, every stage in between — you see everything we see, weekly.

Spend
RM 214.8K
Customers
118
Revenue
RM 486K
Revenue trend — last 12 weeks

CRM Tracker

Every lead tracked through 6 stages — so you know which ad produced paying customers, not just leads.

LeadRepliedQualifiedBookedShowedCustomer
Lead #4821IG — Reel 04Customer
Lead #4822FB — Carousel 11Booked
Lead #4823IG — Static 07Qualified
Lead #4824IG — Reel 04Replied

Creative Ranker

Every ad ranked by the revenue it drives — winners scaled, losers cut.

CreativeRevenue
01Testimonial — Dr. LimRM 184,200
02Before / After — clinicRM 96,400
03Offer card — Nov promoRM 41,800
04Brand awareness — cutRM 3,100

Included for every client, from day one — these aren't an add-on.

The method

Diagnose → Prioritise → Deploy → Execute → Measure → Optimise

01

Diagnose

Map the full funnel against benchmarks.

02

Prioritise

Rank leaks by revenue impact, not urgency.

03

Deploy

Assign the right framework — never a fixed package.

04

Execute

Run the fix with weekly visibility.

05

Measure

Track cost per customer, not cost per lead.

06

Optimise

Refine what's working, cut what isn't.

What to expect

The first month has no ads live. That is the point.

Month 0

No ads live

Foundation & diagnosis

Month 1

Campaigns launch

Creative testing begins

Month 2

Cut & scale

Optimise what's working

Month 3+

Systematic growth

Proven on your data

Month 0

Foundation

No ads live yet. We build the diagnosis, the tracking, and the plan first — on purpose.

Month 1

Launch & Test

Campaigns go live. Creative testing begins.

Month 2

Optimise

Cut what's not working. Scale what is.

Month 3+

Scale

Systematic growth, with the system now proven on your data.

*Timeline may shift depending on funnel complexity, industry, and starting data quality.

One layer, every client

The CMO layer isn't a tier. It's what every engagement includes.

No marketing team? We are it.

We build and run the full system ourselves, as your marketing team.

In-house team? We set direction and plug the gaps.

One playbook across every branch, integrated with the team you already have.

Same diagnosis, same dashboards, same discipline — the difference is how much of the execution you need from us.

Ready to find where you're losing money?

Book a discovery call

For brands doing RM100K – RM10M+ monthly revenue